Operate
Incident, change, problem, escalation and service request management supported by runbooks and defined SLAs.
Managed services · Access | SD-WAN | Security
Someone has to run it on Monday morning.
Cloud-managed networking and security services delivered with CDS NOC operations, SLA governance, lifecycle visibility and customer success — across Cisco Meraki Access, SD-WAN and Security.
The operating model
Concept model
- 01 · Onboard Transition the estate to CDS Assess · inventory · delegate
- 02 · Operate Run the dashboard day to day Monitor · change · support
- 03 · Improve Review, optimise and plan lifecycle Report · QBR · renew
A conceptual service lifecycle used to explain the model—not a customer deployment.
Portfolio
Take one service, or combine all three.
Technology teams are expected to deliver reliable connectivity, secure operations and a good user experience across distributed environments. CDS acts as an extension of your team, managing day-to-day Meraki operations so IT can focus on business priorities.
01
Meraki Managed Access
Keep LAN and WLAN running smoothly. CDS configures, monitors, manages access policies, supports users and devices, and optimises performance across branch, campus, retail and distributed sites.
↗ 02Meraki Managed SD-WAN
Deliver reliable site-to-site and cloud connectivity. CDS manages Meraki MX and vMX, Auto VPN, link health, application visibility, traffic policies and service assurance.
↗ 03Meraki Managed Security
Protect users, devices and locations with managed firewall, VPN, content filtering, threat protection, event triage, security dashboards and reporting.
↗What CDS takes on
- Extend IT capacityCertified CDS engineers operate, monitor and support Meraki environments as an extension of your internal team.
- Improve productivityDaily dashboard administration, incident handling, change execution and reporting are handled through a structured service model.
- Scale with confidenceStandardised onboarding, templates and governance allow customers to add sites, users and services without operational drag.
- Reduce operational riskProactive monitoring, SLA tracking, policy control, lifecycle reviews and monthly reporting create operational discipline.
Why teams choose CDS
- Deep Cisco and Meraki expertiseEnterprise networking, wireless, SD-WAN and security delivery capability across complex customer environments.
- Managed services operating modelNOC-led operations, SLA governance, service desk workflows, reporting and lifecycle management.
- Partnership for the long haulCDS works as an extension of customer IT teams, helping optimise, secure, adopt and renew technology investments.
Outcome for customers. Clarity, control and confidence from day one — with one partner managing network access, connectivity, security posture, operations and lifecycle value.
Standards and partner status
The governance on this page rests on audited standards, not adjectives.
Service management
- ISO/IEC 27001Certified information security management system
- ISO 20000-1 alignedIT service management governance
- ITIL alignedIncident, change and problem practices with documented runbooks
Cisco partner status
- Cisco MSP Select PartnerManaged services specialisation
- Cisco Powered ServicesMeraki Access
- Cisco Customer Success PartnerCertified for lifecycle and renewal governance
Company-wide certifications. CDS also holds ISO 9001, ISO 14001, ISO 37001 and ISO 45001, and is D-U-N-S registered under No. 675926662. See the full list.
Core inclusions
One operating model across all three services.
A common set of inclusions applies to Meraki Access, SD-WAN and Security, with optional add-ons that expand functionality and service coverage.
- 01Ongoing IT support
- Day-to-day Meraki dashboard operations handled by CDS engineers rather than your internal first line.
- 02Incident management
- Logging, triage, escalation and resolution tracking against the contracted service level.
- 03Technical guidance
- Configuration, platform and operational advice from engineers who work in the environment daily.
- 04Security advice
- Policy review and recommendations covering firewall, content control and threat protection settings.
- 05Licence management
- Licence and subscription tracking with renewal visibility and entitlement alignment.
- 06Monthly reporting
- Availability, incidents, changes, utilisation and recommendations in one recurring pack.
Optional add-ons — five ways to extend the service+
- 01
24x7 support coverage and dedicated escalation governance.
- 02
Cisco ISE identity integration and segmentation advisory.
- 03
Cisco Umbrella / Secure Internet Gateway integration for SD-WAN security enhancement.
- 04
ThousandEyes or assurance integration for application and internet visibility.
- 05
Wireless survey, design validation, migration and complex change projects.
CDS service desk and NOC — how the service is staffed+
Comprehensive support for all Meraki managed services.
- Contact
Flexible contact options
Self-service portal, email and phone support based on the contracted service level.
- People
Certified expertise
Network and security engineers aligned to Meraki operations, troubleshooting and lifecycle governance.
- Tooling
Advanced support tools
Ticketing, monitoring, dashboards, reports and repeatable runbooks to accelerate resolution.
Commercial packaging
Three service tiers.
Flexible commercial packages for Meraki Access, SD-WAN and Security — choose the operating model that matches your support, governance and assurance needs. Each tier carries everything in the one before it.
| Capability | EssentialOperate | AdvancedOperate + improve | PremiumOperate + optimise + assure |
|---|---|---|---|
| OperateIncluded from Essential | |||
| Device monitoring | Included | Included | Included |
| Meraki dashboard administration | Included | Included | Included |
| Standard MACD | Included | Included | Included |
| Monthly service report | Included | Included | Included |
| Business-hours support | Included | Included | Included |
| ImproveAdded at Advanced | |||
| Policy optimisation | —Not in this package | Included | Included |
| QBR governance | —Not in this package | Included | Included |
| Lifecycle tracking | —Not in this package | Included | Included |
| Configuration review | —Not in this package | Included | Included |
| Renewal alignment | —Not in this package | Included | Included |
| Optimise and assureAdded at Premium | |||
| Health scoring | —Not in this package | —Not in this package | Included |
| Security and posture review | —Not in this package | —Not in this package | Included |
| Executive QBR | —Not in this package | —Not in this package | Included |
| Assurance add-ons | —Not in this package | —Not in this package | Included |
| Continuous improvement plan | —Not in this package | —Not in this package | Included |
Pricing options. Per device · per site · tiered bundle · add-ons · project plus recurring operations. The applicable structure is confirmed after scoping — CDS does not publish a standard price list.
Onboarding
Making the move to Meraki managed services.
Whether starting fresh or transferring an existing Meraki estate, CDS uses a structured transition model to reduce risk and accelerate operational readiness.
Assessment and planning, objectives, roles, milestones and governance.
Licence review, asset inventory, site details, access details and key contacts.
Knowledge transfer, readiness review, dashboard delegation, standardisation and go-live.
Review transition success, service stability, risks, gaps and stakeholder feedback.
Continuous improvement, regular reviews, health checks and lifecycle planning.
Key onboarding outputs
Governance
Measure service outcomes, not just device status.
CDS provides operational visibility and governance so the service can be reviewed on evidence.
Assure
Monitoring, alerting, availability tracking, service-level reporting, policy validation and operational evidence retention.
Improve
Capacity analysis, optimisation recommendations, lifecycle reviews, customer success meetings and QBR action tracking.
The reporting pack
| Report | Purpose |
|---|---|
| Monthly service report | Availability, incidents, changes, licences, utilisation, policy updates and recommendations. |
| Executive dashboard | Service health, risk view, business impact and improvement priorities. |
| QBR pack | Trends, lifecycle plan, adoption actions, renewal forecast and expansion roadmap. |
| Security posture summary | Security events, policy review, threat observations and next actions. |
Questions, answered directly
What buyers usually need to establish.
Which Meraki platforms does CDS manage?+
MR wireless access points, MS switches, MX and vMX security appliances, and the associated Meraki licensing.
Can CDS take over an existing Meraki environment?+
Yes. The service model covers new Meraki deployments and takeover of an existing Meraki estate, using the same five-stage transition: prepare, identify, transition, evaluate and enrich.
Is 24x7 monitoring included?+
No. 24x7 network monitoring is optional and tiered rather than included by default. Business-hours support sits in the Essential package, and 24x7 coverage with dedicated escalation governance is an optional add-on.
Can one service be taken without the others?+
Yes. Access, SD-WAN and Security can be taken individually or combined into a complete cloud-managed branch and campus operations model.
How is the service priced?+
Pricing follows per-device, per-site, tiered bundle, add-on, or project plus recurring operations models. The applicable structure is confirmed after scoping — no standard price list applies.
Service inclusions on this page reflect the CDS managed services brochure, last reviewed 2 August 2026.
Book a Meraki managed services deep dive.
Review the current environment, confirm service inclusions, identify a proof-of-concept candidate and define pricing. Scope and packaging follow that conversation.